Responsibilities

• Contribute to the overall success of the Mortgage Servicing team, ensuring specific individual goals, plans, and initiatives are executed or delivered in support of the team's business strategies and objectives.
• Ensure all activities conducted are in compliance with governing regulations, internal policies, and procedures.
• Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Provide administrative and processing support by verifying the accuracy, completeness, and authorizations of activities, correcting data, and documenting errors.
• Complete all assigned tasks with a high level of accuracy and attention to detail.
• Identify policy/process non‑compliance situations.
• Monitor and prioritize daily workloads to ensure completion within the published Service Level Agreements.
• Prepare and check returns and reports. <...