Lead a pivotal role in customer logistics with Aritzia in Vancouver. As the Senior Manager in Omni Customer Logistics, you will elevate customer experiences across all channels.
At Aritzia, you will drive the Omni Department’s mission to provide seamless services throughout the post-purchase journey. This high-impact role requires leadership in logistics, customer shipping, and returns, ensuring a frictionless experience. Collaborate with senior leaders across multiple teams to optimize delivery strategies.
Key Responsibilities:
• Establish omni strategy across digital and physical channels
• Offer timely and elevated customer logistics services
• Manage Customer Shipping and Returns Program
• Identify technology for consistent cross-channel capabilities
• Partner with teams to enhance delivery experience
Requirements:
• 5+ years in Omni, Product Management, Operations, or Logistics
• Experience in retail operations and supply chain logistics
• Strong c...