We are searching for a highly motivated professional with client facing and training experience to join our Onboarding team! We are looking for someone who is enthusiastic for Customer Success and Customer Experience and has a deep love of working with customers to make them successful. This person must be able to self-manage in highly visible role within the organization requiring a combination of technical and interpersonal skills to be successful.
**Responsibilities**:
- Serve as a trusted advisor to our customers during onboarding phase
- Train customers and host hands-on workshops for customers on all products/features
- Provide customers with best practices, use cases and other examples for them to use as guidance while adopting our products.
- Identify ways our customers can improve their day-to-day workflow for video publishing with our products
- Serve as a customer advocate, conveying customer requirements, submitting feature requests, and other feedback to ...