Join OpenText as a Program Manager focused on transforming customer support and engagement. Leverage AI to lead self-service initiatives that enhance user experiences and reduce support demands.
This role involves managing the global Knowledge-Centered Support program to optimize engagement with customers. You will work closely with IT and Support leaders to innovate platforms and processes that respond to user needs. Your experience will help streamline support operations for efficiency and effectiveness.
Key Responsibilities:
• Direct and implement enterprise KCS program strategies
• Champion self-service and enhance customer experience
• Optimize support platforms including ServiceNow and Salesforce
• Collaborate with stakeholders to drive alignment
• Create automation workflows to reduce manual workloads
Requirements:
• Required on-site collaboration to foster teamwork
• Degree in Computer Science or a related discipline
• 8+ years supporting comple...