Responsibilities

• Assist senior operations executives and team lead in managing and execute daily operational activities efficiently.
• Coordinate with various departments to ensure seamless workflow and completion of tasks within established timelines.
• Monitor and track operational metrics, identifying areas for improvement and proposing solutions.
• Participate in the development and implementation of operational policies and standard operating procedures (SOPs) to improve operational efficiency.
• Handle incoming inquiries and resolve operational issues promptly and professionally.
• Maintain accurate records and documentation related to operations processes.
• Conduct quality checks to maintain high standards of services delivery
• Handle customer inquiries, complaints and disputes with customer supports.
• Collaborate with the team to streamline processes and enhance overall operational efficien...