Team Overview

We are looking for a customer‑centric operations analyst to join us on the 99Food Delivery team. Our mission is to build the best experience for our couriers and to drive strategic and sustainable growth. In this role, you will work on cross‑functional strategic projects and support data analyses that shape our business strategy, including creating business hypotheses, testing them, and developing solutions to improve our growth.

Role Responsibilities

• Creating SQL queries to help analyze business metrics;
• Doing A/B Tests regarding Marketplace metrics and assisting the teams in decision‑making;
• Acting as a focal point for projects related to improving our Product solutions;
• Aligning all points related to these projects with other areas (Marketing, Legal, Operations, Product, Research, Safety, and others);
• Organizing all project information and transparently communicating developments and results to oth...