Operations Analyst

Permanent, Full‑Time

Reports to: Manager, Billing Operations

Division: Enercare Home and Commercial Services

Location: Markham

Compensation: $47,403 - $78,215

Summary

The Operations Analyst provides advanced operational, billing, analytical, and project support within the Billing Operations team. This role is responsible for running Bill Cycles, ensuring billing accuracy, operational efficiency, and end‑to‑end exception management. The successful candidate will support and guide vendors, business partners and team members, oversee daily billing processes, and collaborate with project teams and developers to design, validate, and implement system enhancements including reporting and SQL query creation and management.

This role requires a strong understanding of billing systems, a solution‑oriented mindset, and the ability to partner cross‑functionally to drive continuous improvement and operatio...