This is a remote position. We are looking for a highly organised and proactive Operations & Admin Assistant to support the day-to-day operations of a busy Australian electrical services business. This is a full-time, work-from-home role for a Philippines-based professional with strong experience in administration, customer service, scheduling, and invoicing. You will play a key role in managing job administration, coordinating technician schedules, following up on quotes and invoices, and providing exceptional support to customers and the internal team. Previous experience using simPRO or a similar job management system is highly preferred. Key Responsibilities Answer incoming calls and provide professional customer support when required. Monitor and manage shared email inboxes, enquiries, and job-related communications. Follow up on outstanding quotes to help convert them into confirmed bookings. Follow up on overdue invoices in a professional and timely manner. Prepare and issue invo...