Lead the CNIB SmartLife program as the Operations Manager in Toronto. This in-person role focuses on operational oversight, client engagement, and assistive technology service delivery daily.
As the Manager at Bayview CNIB Hub, you will oversee the SmartLife Centre’s operations. Your leadership will ensure high-quality support for clients accessing assistive technologies, workforce training, and service programs. Collaborate respectfully with internal teams while answering inquiries and addressing complex client needs, all while fostering a welcoming environment in your hub.
Key Responsibilities:
• Oversee daily operations at the SmartLife Centre
• Provide leadership and support for staff and volunteers
• Ensure high standards of service delivery for clients
• Manage complex client inquiries and service escalations
• Collaborate with national teams for consistency in operations
Requirements:
• 3–5 years in program operations or client service
• Proven lead...