Job Description

The Operations Manager FLS, FMO is responsible for the effective management of a team of Facility Coordinators dedicated to the FLS category for work order management. The role focuses on driving team engagement, process development and implementation, achieving service level agreements, and maintaining compliance with all regulatory, safety, and other requirements.

Key Duties & Responsibilities

People Leadership

• Manage a team of Facility Coordinators assigned to various accounts supported by BGIS.
• Lead employee engagement, development, performance management, hiring, retention, and compensation recommendations.
• Ensure each team member complies with internal and external requirements.
• Maintain awareness of applicable regulations and disseminate them to the team.
• Set annual objectives and conduct semi‑annual and annual performance reviews.

Operations Management