Lead daily operations at Ontario Waterway Cruises Inc., a family-owned tourism company. This hands-on management role focuses on efficiency, customer experience, and dynamic team leadership.
As the Operations Manager, you will guide daily operations across administration, logistics, and marketing to ensure seamless cruise experiences for our loyal clientele. Your adaptability will be crucial in managing recurring operational cycles while enhancing customer service and operational efficiency.
Key Responsibilities:
• Oversee daily office operations including reservations and internal coordination
• Manage payroll and employee-related administrative tasks
• Maintain financial records and ensure accuracy of accounts
• Coordinate logistics for cruise scheduling and transportation
• Address escalated customer inquiries swiftly
Requirements:
• Experience in operations or hospitality management
• Proven customer service skills in complex situations
• Oversight ...