Sponsor Services Operations Manager, Group Retirement Plans leads the day-to-day service and operational performance of the Canada Retirement Group Plans function. This role provides leadership to Client Account Representatives and Service Advisors who support plan sponsors, advisors, and internal partners in a business-to-business service model. The successful candidate will bring strong people leadership, a disciplined approach to performance management, and a proven ability to improve processes, strengthen service delivery, and drive operational results. The role is accountable for team effectiveness, operational excellence, KPI performance, and risk and compliance activities that support a well-managed and client-focused operation.

**Position Responsibilities:**

**Operational Excellence**

+ Oversee daily operations for the Group Retirement Plans service function, with accountability for service delivery, quality, turnaround times, and overall operational ...