Drive operational excellence at BlueCat as a Professional Services Operations Manager. Collaborate with leadership across various departments to enhance efficiency and customer satisfaction.
With over 8 years of experience in Professional Services or Operations, you will lead initiatives focused on forecasting, planning, and operational improvements. You will work closely with Services leadership, Finance, and Sales to optimize processes and boost profitability while maintaining high-quality outcomes for customers.
Key Responsibilities:
• Lead forecasting and capacity planning to meet client demand
• Optimize resource utilization and enhance profit margins
• Design and refine service delivery workflows
• Manage service pipeline visibility and backlog effectively
• Develop performance metrics and dashboards for decision support
Requirements:
• 8+ years in Professional Services or Operations roles
• Deep understanding of service business models
• Expertis...