Job Summary: Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations function.

Pay Details

• Salary range: 45,700 – 61,000 CAD

Location

• Brossard, Quebec, Canada

Hours

• 37.5 hours per week

Customer Responsibilities

• Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Refer or elevate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
• Identify opportunities to improve service delivery
• Support partners with incoming transactions, validating information as needed to perform adju...