Industry

Customer Service and Client Relations (SaaS)

Work Arrangement

Fully Remote

Job Type

Full-Time

Work Schedule

Monday to Friday
Full US Eastern Time (ET) overlap required

Locations

Latin America

About the Company

Our client is a fast‑growing SaaS company operating in the homebuilding and construction technology space. They provide tools that streamline operational workflows, customer communication, and document management for builders and contractors. As they scale, they are investing heavily in customer experience and operational excellence to support a rapidly growing user base.

Role Overview

The Customer Success Specialist will own the company’s customer support inbox and serve as the primary point of contact for all inbound customer communication. This role is critical in ensuring customers receive timely, clear, and empathetic responses that reflect a high stand...