We are looking for a dynamic and results-driven professional to lead our Group Benefits (GB) Claims Health and Dental team. In this role, you will oversee daily operations, ensure service excellence, and drive process improvements to deliver a superior experience for our customers and stakeholders. The ideal candidate is a strong communicator, skilled in managing performance, and passionate about fostering collaboration within a fast-paced environment.

Position Responsibilities:

Responsible for the prioritization of work and daily supervision of staff. Plan, organize, and direct daily activities of personnel. Oversight of daily work volumes.

Manage, coach, and develop a team to ensure quality and efficiency of the service function.

Support project initiatives at the team level. Review department procedures at the team level for accuracy and effectiveness.

• Provide direction to onshore or offshore associates
• Effectively communicate ...