Elevate team performance as an Operations Supervisor in Yonge-Eglinton, Toronto, ensuring a top-notch customer experience. Lead performance metrics and foster a people-focused culture every day.
As an Operations Supervisor at Teleperformance, you will direct team operations, focusing on customer satisfaction and quality metrics. This onsite position emphasizes performance management and requires a strong customer orientation. You'll monitor compliance with SLAs, cascade updates during daily briefings, and provide actionable feedback based on quality audits.
Key Responsibilities:
• Direct team performance while managing customer interactions
• Own team performance metrics including CSAT and NPS
• Monitor adherence to established SLAs and standards
• Cascade updates effectively during pre-shift briefings
• Conduct quality audits and provide timely feedback
Requirements:
• Proven leadership experience in a customer-focused environment
• Excellent communicatio...