Drive efficiency as a Dialer & Data Analyst, managing systems and campaigns for optimal productivity. Collaborate on enhancements, analyze KPIs, and troubleshoot issues in this dynamic role.
In this position, you will take the lead on dialer management, ensuring all systems run smoothly. Your responsibilities will include setting up campaigns, monitoring productivity, and providing actionable insights through data analysis. The role demands strong technical skills in enterprise cloud platforms and excellent communication abilities to convey complex ideas clearly.
Key Responsibilities:
• Design and maintain system monitoring and reporting processes
• Troubleshoot dialer system issues promptly
• Manage user account access and oversee call recordings
• Execute and monitor outbound call campaigns
• Analyze performance metrics to suggest improvements
Requirements:
• 2+ years in dialer management and data analytics
• Experience with platforms like Twilio and Fiv...