General Job Description

Responsible for processing, managing, and coordinating customer orders accurately and efficiently, received through the various sales channels available to the company. Ensures that the information is complete, correct, and ready for processing and follow-up.

Job Description

• Interpret customer and sales representative order requirements and enter the information into the Oracle system.
• Ensure that orders entered onto the Oracle system are assigned the correct shipping date.
• Detect and correct inconsistencies or errors before releasing the order for processing.
• Maintain open orders according to established procedures and work instructions (e.g., CB, MK orders).
• Communicate with customers to clarify and correct information provided in orders using predefined templates (Order Entry Callbacks).
• Include promotional programs and offers (BID, PROMOS) provided to customers duri...