Description

We are seeking an experienced OTC Manager to provide strategic oversight of the Cash Collection, Disputes and Cash Application, driving operational excellence and a culture of continuous improvement. This role applies deep process expertise and industry-leading practices to analyze the end-to-end workflow, reduce costs and rework, and ensure the delivery model is aligned to day-to-day process realities. The Manager serves as the primary point of contact for client process SMEs (subject matter experts), leads governance routines, resolves escalations, and partners closely with client`s process SMEs to align business requirements with service delivery capabilities.