OTC Collection Analyst
Your Role
Perform tasks and follow instructions assigned by the supervisor
Work in a results-oriented environment, meeting KPIs defined by the company and management for the pricing project
Prepare reports such as Bad Debt reports and Forecasts related to the pricing project
Participate in conference calls to support dispute resolution related to the pricing project
Collaborate closely with the Cash Application team to gain full visibility of customer accounts
Proactively contact customers to resolve pricing-related disputes
Collect customer documentation through HighRadius, emails, portals, payment confirmations, and other available tools
Analyze, create, and manage dispute cases, updating reason codes and gathering relevant information from internal tools and customer inputs
Verify data accuracy in systems using internal records and customer-provided documentation
Ensure proper and complete resolution of pricing-relat...