Step into an essential role at Silver Hotel Group as a Night Auditor, focusing on guest service and night reconciliation tasks. Engage with guests and ensure everything runs smoothly overnight.
You'll be responsible for welcoming guests, performing check-in/check-out processes, and reconciling revenue accounts nightly. Candidates should have a passion for customer service and be able to work independently and efficiently in a dynamic environment. This role also requires following all company policies and maintaining guest security.
Key Responsibilities:
• Provide top-notch customer service during overnight shifts
• Welcome guests and facilitate check-in/out processes
• Handle phone inquiries and new reservations
• Conduct nightly audits, balancing all transactions
• Follow up on guest requests promptly
Requirements:
• Prior experience in hotel front office operations
• Detail-oriented with strong organizational skills
• Proficient in computer applicatio...