1. Process

• Assuring high quality of service delivery based on Service Level Agreements and agreed KPIs
• Acting as a subject-matter expert and quality gatekeeper for P2P Front Office activities.
• First contact for issues escalation within P2P process
• Cooperation with Internal and External Audit
• Performing P2P controls
• Advising other team members in terms of P2P process matters
• Introduce Improvements within P2P process

2. Coordination:

• Coordinate completion of all P2P processes
• Delegate tasks
• Distribute the workload and supervise the team in day to day operations
• Managing HR Matters
• Communicate deadlines
• Monitor the team performance
• Resolve or escalate any process issues
• Attend and lead team meetings
• Prepare reports
• Building relationship with the countries during day to day o...