Job Description

Posted Monday, September 15, 2025 at 4:00 AM

Position Overview

The Client Care Coordinator under the direction of the Manager, Supervisor of Client Care will primarily be responsible for organizing, coordinating, and communicating the needs of our clients in a courteous and efficient manner. The successful candidate will work in a team environment, interfacing with a number of internal and external partners to ensure that client needs are met. The Client Care Coordinator is responsible to support customer base by resolving questions, concerns, and handling customer inquiries and complaints which are escalated from other departments. This role will also attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of their abilities. The Client Care Coordinator must possess a high school diploma, or equivalent and three years of customer service experience. Larga Baffin is a 24/7 facility, shi...