The Patient Support Clinical Quality Analyst is responsible for reviewing and evaluating the performance of the clinical team members in their documentation, phone calls, and virtual trainings that represent Mercalis Market Access programs. The role requires a constructive, impartial, and collaborative approach, establishing positive work relationships with Market Access Leadership, Training, and Client teams. Demonstrating professionalism and expertise in an ever‑changing environment, the analyst gains the confidence and trust of others.

Responsibilities

• Review and evaluate the performance of clinical team members on telephonic, written, and video conferences using an approved quality scorecard to ensure adherence to the following:
  • Medication package insert
  • Evidence‑based disease state information
  • Federal and Drug Administration (FDA) regulations of Adverse Events (AE)/Product Complaints (PC)
  • Health Insurance Portab...