**BIOAXIS** Healthcare, an **IQVIA** business, the largest company that specializes in the provision of high-quality Patient Education and Care Services, through patient support programs, is seeking a dedicated and detail-oriented **Patient Support Coordination Manager** to join our team. This role involves overseeing daily operations and ensuring compliance with industry standards while driving organizational excellence.

**Key Responsibilities** **:**

**Daily Operations & Service Quality**

+ Oversee day-to-day service delivery to patients and healthcare professionals, ensuring high service quality and adherence to response time targets (SLAs).
+ Monitor operational performance metrics and identify risks or delays, taking proactive action to resolve issues.
+ Provide guidance to the coordination team, addressing questions, escalations, and operational challenges.

**Team Leadership & Scheduling**

+ Develop and manage the monthly ...