About the Company
FedEx is committed to delivering exceptional employee experiences through innovative support solutions. Our culture fosters collaboration, service excellence, and a strong dedication to our people. We are looking for talent to strengthen our Employee Solutions Team — a team dedicated to providing Tier 1 HR and Payroll support to FedEx employees across multiple communication channels.
What will you do in this role?
You will deliver outstanding employee support through actions such as:
Responding to employee inquiries clearly and professionally, following established call scripts and standard operating procedures.
Acting as a liaison between employees, Payroll, HR, and other departments to ensure data accuracy, timeliness, and compliance.
Escalating complex cases to the appropriate business areas for timely resolution.
Maintaining accurate and detailed records of interactions and transactions.
Ensuring adherence to service level agreement...