Become a Payroll Tax Customer Support Specialist at Dayforce and contribute to our award-winning platform by providing essential tax support. Engage in case management and problem-solving to enhance client satisfaction.
This role focuses on delivering expert payroll tax assistance while managing a diverse portfolio of customer inquiries. You will analyze tax filings for accuracy, collaborate with different teams on escalated matters, and ensure high-quality service is maintained, especially during peak processing times. Your efforts will help refine the operational initiatives to improve customer interactions.
Key Responsibilities:
• Provide payroll tax support through case management
• Analyze discrepancies in tax filings efficiently
• Collaborate on complex tax matters and solutions
• Support customer service initiatives during peak times
• Perform additional tax-related duties as needed
Requirements:
• Bachelor’s degree or 3+ years of relevant experience