Job Title

PE-CX-Backoffice Helpdesk

Job Summary

This role supports a customer experience backoffice helpdesk for a global high technology client focusing on accurate case handling and responsive support. The professional will manage English speaking interactions, document outcomes and collaborate with internal teams from an office based work model with rotational shifts ensuring reliable and efficient service delivery.

Experience

3 - 5 years

Required Skills

Technical Skills: Speaking English

Domain Skills: Hi - Tech

Nice to Have Skills

Domain Skills

Technology

Custom Service

Shift

Rotational

Responsibilities

• Handle incoming helpdesk requests from internal and external stakeholders in English ensuring courteous communication and accurate understanding of high technology related issues to support timely resolution.
• Manage ba...