Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 8+ years of experience with Information Technology.

• Provide Level 2 / Level 3 support for Pega PRPC applications in production.
• Strong knowledge on Pega Case management, activities, Rulesets, Flow actions, Data Transforms, Integrations etc.
• Strong knowledge on application design, implementation and deployments.
• Experience with Pega Guardrails and Best Practices
• Manage incident, problem, and change requests as per ITIL processes.
• Perform root cause analysis (RCA) for recurring production issues and propose permanent fixes.
• Monitor application health, batch jobs, agents, and system performance.
• Handle production deployments, hotfixes, and emergency releases.
• Troubleshoot P...