Drive innovation in customer service as a Senior Pega Developer. Lead technical solutions, optimize the Canadian Contact Center, and mentor developers while ensuring compliance with industry standards.

You will be responsible for designing enhancements to the Contact Center Platform while guiding teams in implementing strategic technology changes. Collaborating with various stakeholders, you’ll enforce best coding practices and foster a culture of continuous improvement and accountability. Focus on real-time solutions and compliance with data governance is critical.

Key Responsibilities:
• Lead design for enhancements to the Contact Center
• Drive optimization initiatives across development areas
• Collaborate on technical impact reviews for programs
• Mentor developers and promote innovation
• Ensure compliance with privacy regulations in AI use

Requirements:
• 5+ years of experience with Pega UI and integratio...