Personal Lines Customer Service Representative (CSR)

 Burlington| Full-Time | In-Office

About the Role

Our client, a respected brokerage in the Halton Region, is seeking a Personal Lines Customer Service Representative to join their in-office team. The ideal candidate is a RIBO-licensed insurance professional with strong technical knowledge of personal lines products, markets, and insurer portals.

In this role, you’ll be the trusted point of contact for personal home and auto clients—delivering exceptional service, expert guidance, and proactive policy management. You’ll play a key part in maintaining high client satisfaction, retention, and growth, while upholding the brokerage’s commitment to personalized service and professionalism.

Key Responsibilities

Client Service & Relationship Management