Responsibilities

• Exceed internal and external customer expectations by building strong relationships and delivering customer‑centric solutions; role‑model, coach, and reinforce customer service expectations on a daily basis for all staff
• Execute pharmacy programs and product launches to promote patient service standards, drive sales, control labour, monitor margin, and control shrink
• Act in the patient’s best interest to implement and support patient‑centered care through professional scope of practice and team delivery of company programs
• Inspire a positive, patient‑focused culture and experience, product availability and customer service standards while developing and monitoring business plans to deliver on KPIs
• Actively engage in all areas of Fusion to ensure the patient/facility experiences seamless care and a consistent pharmacy experience across locations
• Be an ambassador to uphold and instill company values,...