Job Description

About Us

Zendesk is a leader in customer experience solutions, dedicated to delivering innovative technology and exceptional service. Our Contact Center Center of Excellence (CoE) focuses on optimizing customer support platforms, including Zendesk, Amazon Connect, and AWS-based solutions, to enhance customer interactions and operational efficiency.

Position Overview

We are seeking a Platform Architect to join our Sales Engineering Center of Excellence team. This role is ideal for a technical professional with a strong, hands-on background in contact center administration, operations, or design who wants to apply that practitioner knowledge to the pre-sales solutioning process.

Working with Zendesk, Amazon Connect, and AWS, you will partner with our sales teams and prospects to design realistic, scalable, and innovative customer service solutions. Instead of approaching architect...