Role Summary

Platform Reliability Engineer within the Manulife Global Wealth & Asset Management (GWAM) – Platform Engineering, responsible for maintaining, enhancing Azure Kubernetes Services, supporting platform operational procedures, and ensuring ITIL processes are completed in a timely manner. The role includes identifying, resolving, and escalating issues related to platform management, compliance, and security patterns; owning customer issues from inception to resolution; and investigating and resolving client and product/platform issues in a multi‑vendor environment.

Responsibilities

• Assure consistent delivery of product services on a 24*7 basis within well‑defined Service Level Agreements.
• Work with Platform Services on Azure Kubernetes Services, Azure PaaS, APIM, GHA CI/CD pipelines, Terraform and GitHub.
• Proactively assist in the management of platform operations and configuration.
• Support SWIFT Development team o...