Partner Portal Support Specialist

Waterloo, ON, Canada

Onsite: 4 days/week until Aug 2026, 5 days/week starting Sep 2026

We are hiring a Partner Portal Support Specialist to serve as the first line of support for partners accessing the new partner portal. This role focuses on onboarding, provisioning, troubleshooting access issues, demo/trial order processing, and delivering an excellent partner experience.

Key Responsibilities

• Support partner onboarding, portal access, and persona provisioning
• Troubleshoot login and portal-related inquiries
• Process trial and demo orders and track them to completion
• Manage partner support inbox and case requests within SLA timelines
• Coordinate with cross-functional teams including billing, fulfillment, and deal desk
• Maintain governance standards and process compliance

Qualifications

• Post-secondary degree...