Become the MRO Service Customer Leader at Pratt & Whitney Canada, focusing on delivering exceptional service before, during, and after engine repair events. This full-time role is essential for fostering positive customer relations at our St-Hubert facility.
In this on-site position, you’ll coordinate customer expectations with operational strategies, monitor satisfaction, and facilitate effective communication. With your strong background in engineering or business, you will drive initiatives that enhance efficiency and optimize engine servicing. Leadership roles in mentoring and team empowerment will be critical to your success.
Key Responsibilities:
• Develop event strategies for customer orders
• Liaise for engine service protocol compliance
• Manage customer forecasting and rental requirements
• Lead data analysis and reporting efforts
• Review quotes and cost estimates with customers
Requirements:
• At least 8 years experience with a bachelor’s degree, ...