Step into the role of Principal Associate, Operations at Capital One Canada in Toronto. Leverage workforce management expertise to ensure operational excellence and satisfy customer needs.
As a Principal Associate, you will play a critical role in supporting Capital One's mission of delivering outstanding customer service. Your strategic approach to workforce management will help operational teams effectively handle demand fluctuations while analyzing performance data. Experience in driving operational strategies will enhance the overall customer experience.
Key Responsibilities:
• Execute operational support and management of Servicing OpEx
• Anticipate and adjust workforce for optimal performance
• Align operations with customer service excellence
• Develop strategies for growth and profitability
• Foster strong internal and external stakeholder relationships
Requirements:
• Minimum 5 years' experience in Workforce Management
• Strong quantitative and co...