Organization Overview Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. This position requires candidates to be based in Mexico; you can work remotely from your Home office. Job Description The Critical Support Team (CST) is a specialized group within the organization dedicated to addressing the most complex, high-impact, and recurring customer issues. Acting as a problem-solving hub, the CST is responsible for thoroughly investigating escalated cases and recurring incidents to deliver sustainable, long-term solutions. The Principal Engineer, Critical Support Team (CST) serves as a senior technical authority and problem-solving leader within the organization. This role is dedicated to addressing the most complex, high-impact, and recurring customer issues, driving systemic improvements to enhance p...