Responsibilities

• Conduct performance monitoring on a continuous basis, evolving the function by automating and optimizing processes to become proactive and forward‑looking.
• Conduct forensic research and analysis on billing, payment and collections requests and issues in order to identify risks and opportunities and provide valuable information to internal and external stakeholders.
• Conduct in‑depth analysis and prepare value‑add presentations for clients offering insights into their performance and preparing recommendations.
• Evaluate comprehensive business intelligence to identify emerging trends, opportunities, and changes in payment industry practices.
• Provide insightful and actionable recommendations to support key decision‑making processes.
• Produce reports and communications for key stakeholders across Product, Sales, Finance, Accounting, Customer Success, and Operations, ensuring transparency and alignment.
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