Our Principal Technical Consultant (Architect) provides guidance to our customers related to the processes they are attempting to model as well as automate in ServiceNow and develops solutions for the customer’s ServiceNow environment.

Position Responsibilities

Support engagement efforts for process definition, re‑engineering, improvement, and gap analysis of current/future‑state processes during workshops with key customer sponsors and stakeholders in a 75% billable capacity

Advise customers in their efforts to take advantage of the ServiceNow to improve their business processes

Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution

Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them

Guide and provide ad‑hoc oversight/training for the customer’s future system admini...