Position Responsibilities

• Support engagement efforts for process definition, re‑engineering, improvement, and gap analysis of current/future‑state processes during workshops with key customer sponsors and stakeholders in a 75% billable capacity.
• Advise customers in their efforts to take advantage of the ServiceNow to improve their business processes.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
• Guides and provides ad‑hoc oversight/training for the customer’s future system administrators throughout the engagement.
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development.
• Provide tec...