Job Function

Customer Management

Job Sub Function

Customer Service Operations

Job Category

Professional

All Job Posting Locations

Bogotá, Distrito Capital, Colombia

The Associate Experience LATAM works with the User & Employee Satisfaction lead to serve as the sole point of contact (SPOC) for interactions among the Wipro AskGS team, RM team, Sourcing, Support Areas, and requestors/business. The role focuses on increasing user/employee satisfaction, ensuring AskGS/GSP teams are updated with necessary process changes, and providing the documentation and materials needed for high‑level service. The Associate Experience LATAM is also responsible for the end‑to‑end NPS metric.

This position ensures a seamless experience for requestors, business partners, and employees when using AskGS to address questions related to Requisition, Payment, and Sourcing services. Responsibilities include coordinating processes, provid...