THE JOB CWS operates across two modes: build (new sites and major changes) and support (ongoing updates, fixes, and technical help). Both are client-facing, and this role sits at the center of that experience.

You will own the client journey end-to-end — from the moment a new website request comes in, through scoping and delivery, to launch and ongoing support. You’ll manage and prioritize a steady flow of change requests, ensuring work moves quickly, clearly, and with the right level of quality.

This role requires a client-first operator. You are accountable for the client experience — not just communication, but outcomes. You move work forward, remove ambiguity, and ensure clients feel supported, even when navigating constraints or issues.

If you’ve worked in a digital agency environment, this will feel familiar: managing builds, shaping briefs, and navigating scope conversations. The difference here is continuity — you’re not handing work off after launch....