Responsibilities

Understand back office processes and define the variables needed to identify required data sources

Analyze and automate the agent experience via Agentic AI together with a data project team, focusing on the tools and systems used in their daily work.

Conduct in-depth analysis and definition of agent needs for medium to very complex projects related to their workflow and tool usage.

Design, develop, and deliver solutions that enhance agent productivity and satisfaction, including documentation and communication.

Proactively identify and fill in gaps as soon as possible when engineers discover issues during process automation

Provide cost-effective solutions that:

Streamline agent workflows and processes

Enhance the agent experience while maintaining data integrity and compliance

Improve business performance through agent-centric process enhancements

Develop new tools and processes ta...