Elevate customer experience as a Product Support Analyst at CMiC, conveniently located on York University’s campus. Focus on resolving issues for users while fostering strong client relationships.
In this proactive role, you will respond to customer inquiries and analyze software-related problems. The position calls for exceptional attention to detail and the ability to communicate effectively with both clients and internal teams. Experience in a fast-paced environment will aid in managing multiple tasks and maintaining efficient workflows.
Key Responsibilities:
• Provide direction and training on common client issues
• Prioritize and manage product inquiries based on severity
• Conduct meetings to collect information for issue resolution
• Document software problems and demonstrate them to teams
• Provide insights to improve product documentation and processes
Requirements:
• College/University Degree
• Proficiency in spoken and written French
• Strong...