Product Support Specialist

Insignia Software is seeking a Product Support Specialist in our Customer Care Team. The role involves resolving technical customer issues, documenting processes, training users, and recommending product enhancements.

About the position

This is a full‑time, permanent position based in Edmonton. Hours are 7‑4pm, Monday to Friday. The role may lead to a manager position for the right candidate.

Responsibilities

1. Resolve technical customer issues.
2. Review product support cases to ensure a high standard and clarity in escalation to developers.
3. Ensure proper documentation for every technical process.
4. Deliver technical training material.
5. Demonstrate strong follow‑through and consistently keep commitments to customers and senior management.
6. Recommend product enhancements to improve the product.
7. Provide phone and email support to troubleshoot user queries.