Company: Finning Canada
Job Title: Product Support Specialist
Location: Elkford, BC
Schedule: Monday–Friday (5x2)
Employment Type: Permanent, Full‑Time

Responsibilities

• Manage the successful execution of assigned product support business for your mining accounts.
• Ensure a strong focus on parts’ customer satisfaction (relationship building & strengthening, retention).
• Direct timely resolutions to customer issues.
• Maintain accurate and updated customer data, including equipment populations, equipment hours, and contacts.
• Leverage customer and Finning data to develop short and long‑range parts and component forecasts and partner with the customer to validate.
• Develop and prepare, with internal marketing support teams, customer quotes, proposals, and responses to product support RFP/RFQ.
• Attend weekly customer scheduling meetings (planning meetings, parts meetings, etc.).
• Lead monthly meet...