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What are we looking for:

✅ Customer Communication Excellence

• Experiecne working with international customers (North America & Europe)
• Advanced English
• Ability to simplify complex technical concepts into clear, user-friendly language
• Confidence to lead and manage customer calls independently
• A structured approach: problem → analysis → solution
• Strong written & verbal communication (emails, calls, demos, KT sessions)
• Experience handling customer queries with ownership and minimal supervision

✅ Technical Product Support Expertise

• Experience supporting enterprise products (SaaS or on-prem)
• Strong analytical and problem-solving skills
• Hands-on experience troubleshooting across:
• Applications
• APIs
• Databases
• Networking & security laye...