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Product Sustenance Engineer

🏢
Eurofins
📍 Heredia, Costa Rica
📍
Location Heredia
📅
Posted June 07, 2026
🚗
Commute Local Area
🎯
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Job Description

Job Description

Job Description

Responsibilities:

  • The position is for an operational (run) group. Support engineers will respond to incidents and as well as handle support requests for a variety of technologies related to eESB (Eurofins Enterprise Service Bus ) services over cloud architecture
  • Support engineers will also have project responsibilities (i.e. executing on the improvements and automation identified by them or others on the team) and will own small projects within their respective area.
  • As a queue owner, support engineers will be responsible for the general health of the queue (resolving tickets, identifying trends, finding the technical cause of problems) as well as recommending and implementing process / system changes to eliminate incoming workload, optimizing team process, diagnosing problems to the root cause and resolving them, and escalating where appropriate.
  • Regular business hours schedule Mo...

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    📍 Location Details

    🌆
    City
    Heredia
    🗺️
    Country
    Costa Rica
    🚗
    Commute
    Local Area

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